Content Policy

Last updated: June 2026

Rate the experience, not the person

Reviews must describe your own experience of the property and tenancy: the condition, the costs, the responsiveness, the area. Do not name private individuals, do not post anyone's contact details, and do not make accusations you cannot evidence. Landlords are identified on VetTheLet only by a label tied to the property (for example “private landlord” or an agency name), never by personal profiles.

What's not allowed

Fake reviews or reviews of places you have not lived in; second-hand or hearsay reviews; abusive, threatening or discriminatory content; personal data about anyone (full names of private individuals, phone numbers, photos of people); content posted in exchange for payment or as retaliation; spam or advertising.

Landlord responses

Where enabled, landlords may post one response per review. Responses are clearly labelled as unverified, and must follow the same rules as reviews.

Reporting and enforcement

Every review has a Report button. Reports go to a moderation queue and are reviewed by a human. Content that breaks this policy is removed; repeated or serious breaches lead to account suspension. If you believe a review about a property you own or manage is false or unlawful, report it and it will be assessed.